What exactly is shown under an answer?
The knowledge source the answer was built from, as a link the visitor can open. If the answer used two sources, both are named.
All capabilities
Trust, not guesswork
Every grounded answer shows where it came from.
On a factual answer the bot attaches the exact knowledge-base source it used, as a clickable reference. Customers can check it, and you can see the bot is staying honest.
In the chat
Do you ship to Germany, and how long?
Yes, we ship across the EU. Germany takes 2 to 4 business days, free over 50 euro.
FromShipping policy
exact source
Every answer is traced to a real page on your store. No page, no answer.
Every answer ovellan gives is tied to a real page on your own store, so there are no invented prices, policies or promises. Customers can open the source and check it themselves, and if it can’t back an answer with your content, it won’t give one.
- Adds a clickable source to every grounded answer
- Answers only from the content you added
- Declines off-topic questions instead of faking one
- Says “I don’t have that” when the content is missing
- Routes the gap to your team so you can fill it
- Update a page and the answers update with it
Questions about this
Does it also cite when it is not sure?
It does the opposite: when nothing in your sources covers the question it says so and offers a human, rather than inventing a plausible sentence and attaching a source to it.
Can I switch the citations off?
Yes, per bot, on the Pro plan and up. Most owners leave them on because it is the fastest way to see where a wrong answer came from.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Put it to work
See ovellan for your business
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento