All capabilities
Measure every chat
A thumbs up or down on every chat, tracked over time.
At the end of a conversation the customer rates it. You see your score trend and get an alert when it dips, so a problem never hides.
Customer satisfaction score
4.6Very good
Positive chats
84%+12%
Conversations
372+23%
Good chats
312+12%
Needs attention
6%-4%
Customer satisfaction
Built-in customer-satisfaction scoring
A satisfaction score from every chat
Positive, neutral or negative on each conversation
Spot unhappy chats and step in
After a chat, ovellan asks the customer how it went with a quick thumbs up or down. You see the trend over time and get alerted when scores dip, so you catch problems before they pile up.
- Thumbs-up / thumbs-down rating after a chat
- Customise the rating question
- Set how long to wait before asking (15 to 600 seconds)
- Optional written feedback with the rating
- Satisfaction trend over time on the dashboard
- Alert when the score dips
- Turn it on or off per bot
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Put it to work
See ovellan for your business
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamKnowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento