What do I see about a visitor?
Where they came from, which pages they read, how often they were here before, their country and their device, next to the conversation.
All capabilities
Know your visitor
Every chat shows who the visitor is and how hot the lead is.
See where they came from, what they browsed, how often they have visited. A 0 to 100 lead score updates live based on their behaviour.
H
60 / 100Henk 
Returning · 9 sessions · Desktop
Customer insights
GoalWants a quick answer before deciding
MoodCurious, asking detailed questions
Buying stageComparing options
UrgencyLow
Decision roleDecision maker
LanguageEnglish
Why this score
+18 visited pricing+12 previous chats+8 page views+5 returning visitor
Customer intelligence
Live visitor insights and lead scoring
Reads goal, mood, urgency and buying stage from the chat
Scores every visitor 0 to 100, and shows exactly why
Knows device, country and their full timeline
Pings you the moment a hot lead shows up
Every chat comes with a live profile of who you’re talking to: where they came from, what they browsed, how long they stayed, whether they looked at pricing or products. A 0-to-100 lead score updates as they go.
- Live 0-to-100 lead score that updates on activity
- Source and campaign: UTM tags and referrer
- Pages viewed, time on page and total session time
- Flags product, pricing and cart/checkout views
- Device, browser and OS
- Country, region and city
- Custom scoring rules by page, event or message
- Return-visit history across sessions
- Alert when a visitor crosses a score threshold
- Alert when a customer turns unhappy
- Long-term memory add-on for returning customers
- Captures interests so the bot can use them proactively
Questions about this
What is lead scoring?
A score per conversation built from that behaviour and the questions asked, available on Pro and up, with your own scoring rules on Scale.
Is this GDPR-proof?
The data stays in the EU, tracking can be switched off per bot, and a visitor can be deleted with their conversations from the data page.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento