Smart automation

Set a rule once. Let the bot act on it every time.

Build rules in plain language: if a visitor mentions a keyword, tag them, route them, or trigger a reply automatically.

10 built-in teams, fully editable. Rules can also tag, reply, close or call a webhook.

Every message is read and sent to the right team automatically, billing to Billing, order issues to Orders, so only the right people get pinged. On top of that, simple if-this-then-that rules let you tag, reply, close or trigger a webhook, all without writing code.

Auto-assigns each chat to the matching team by keyword
Ten built-in teams, fully editable to your shop
Only the matching team gets pinged, inboxes stay clean
If-this-then-that rules, no code
Actions: tag, send a reply, close, assign or call a webhook
Triggers on intent, keywords or visitor tags

Questions about this

What does a rule look like?

If this happens, do that: a keyword, a page, a language or a sentiment as the trigger, and a tag, a handover, a notification or a reply as the action.

How many rules do I get?

3 on Starter, 20 on Pro and 50 on Scale, per bot. Enterprise is set per contract.

Do rules run before or after the AI answer?

The trigger is checked on the incoming message, so a rule can hand the conversation over before the bot ever writes a reply.

Ready when you are

Put this to work on your own store

Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.

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