All capabilities
Smart automation
Set a rule once. Let the bot act on it every time.
Build rules in plain language: if a visitor mentions a keyword, tag them, route them, or trigger a reply automatically.
10 built-in teams, fully editable. Rules can also tag, reply, close or call a webhook.
Every message is read and sent to the right team automatically, billing to Billing, order issues to Orders, so only the right people get pinged. On top of that, simple if-this-then-that rules let you tag, reply, close or trigger a webhook, all without writing code.
- Auto-assigns each chat to the matching team by keyword
- Ten built-in teams, fully editable to your shop
- Only the matching team gets pinged, inboxes stay clean
- If-this-then-that rules, no code
- Actions: tag, send a reply, close, assign or call a webhook
- Triggers on intent, keywords or visitor tags
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Put it to work
See ovellan for your business
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento