AI agent for your store

The chatbot that answers.

Trained on your store, it answers product and order questions 24/7, checks live stock, tracks orders, recommends products, sends shoppers to checkout, and hands off to your team when needed.

✨ 7 days free on every plan · No credit card required
Start free trialSee what it does
  • Live in 15 minutes
  • EU-hosted
  • No credit card required, cancel anytime
ovellan.com Live
ovellan
Customer service
Knowledge base

Trained on your store and products

It learns from your store and content, answers in your customer's language, never makes things up, says so when it doesn't know, and shows the exact page each answer came from.

See how it learns

Paste any URL — watch the AI read it live.

This is your content — ask it anything.
💬

Your answers will appear here.

Works on the tools you already use

ShopifyWooCommerceMagento 2WordPressWebsite widgetWhatsAppInstagramMessengerTelegramSMSDiscordSlackZapierHubSpotPipedriveNotionShopifyWooCommerceMagento 2WordPressWebsite widgetWhatsAppInstagramMessengerTelegramSMSDiscordSlackZapierHubSpotPipedriveNotion
H
Henk
Returning · 9 sessions · Desktop
60 / 100
Customer insights
GoalWants a quick answer before deciding
MoodCurious, asking detailed questions
Buying stageComparing options
UrgencyLow
Decision roleDecision maker
LanguageEnglish
Why this score
+18 visited pricing+12 previous chats+8 page views+5 returning visitor
Customer intelligence

Live visitor insights and lead scoring

Reads goal, mood, urgency and buying stage from the chat
Scores every visitor 0 to 100, and shows exactly why
Knows device, country and their full timeline
Pings you the moment a hot lead shows up
"My order arrived damaged, I want a refund."
intent: refundfrustratedpriority: highteam: support
Resolves itself
Looked up the order, started a return
Or hands off
To Sara · Support, full thread
Answers and handoff

24/7 answers with human handoff

Resolves orders, stock, returns and tickets itself
Triages intent, mood and priority on every message
Rules that tag, assign the right team, reply, close or webhook
Away-aware: connects, queues, or captures after hours
Live takeover with the visitor's typing preview + your own greeting
Run AI-only, human-only, or hybrid, your choice
Shared inbox

One shared inbox for your team

Website, WhatsApp, email and Instagram all land in one place. The agent drafts the first reply, your team sends with one click, and every conversation is routed to the right person automatically.

See the shared inbox
Every channel lands here
WebsiteWhatsAppEmailInstagram
One shared inbox4 open
LLara M.Where's my order #4821? drafted
TTom B.Can I change my booking?
SSofie D.Do you ship to Belgium?
Then it’s handled
AI drafts the first reply
Shipped yesterday, arrives Thursday. Here’s your tracking link.Your team just hits send.
Routed to the right teammate
SSara · Ordersauto
MMehmet · Billing
LLisa · Technical
Order tracking

Live order tracking across carriers

ovellan reads the carrier and answers "where's my order?" itself, a live status and a one-tap tracking link, no copy-pasting numbers.

6 carriers, live across the EU
DHL
Step-by-step tracking
DHL
PostNL
Live delivery status
PostNL
DPD
Status + tracking link
DPD
UPS
Status + tracking link
UPS
GLS
Status + tracking link
GLS
FedEx
Status + tracking link
FedEx
Every customer, their language

Answers in 40+ languages

+24 more
Customer satisfaction score
4.6Very good
Positive chats
84%+12%
Conversations
372+23%
Good chats
312+12%
Needs attention
6%-4%
Customer satisfaction

Built-in customer-satisfaction scoring

A satisfaction score from every chat
Positive, neutral or negative on each conversation
Spot unhappy chats and step in
We're a team of 5 on Shopify, and please bill us by invoice.
ovellan remembers, automatically
Saved to memory
Team of 5
Uses Shopify
Prefers invoice billing
Customer memory

Remembers customers across visits

Greets returning customers by name and picks up where they left off
Recalls interests, orders, tickets and preferences, never re-asks
One memory across every channel and device
Encrypted at rest, treated as data, never recited back
In the chat
Do you ship to Germany, and how long?
Yes, we ship across the EU. Germany takes 2 to 4 business days, free over 50 euro.
FromShipping policy
exact source
yourstore.com/shipping
Shipping policy

We ship to every country in the European Union from our warehouse in the Netherlands.

Delivery to Germany takes 2 to 4 business days and is free on orders over 50 euro.

Tracking is sent by email as soon as your order leaves the warehouse.

Every answer is traced to a real page on your store. No page, no answer.

See how it shows its sources

Security and compliance

ovellan is GDPR-compliant and EU-hosted.

GDPR compliantEU HOSTED
TLS 1.3 in transitSigned DPAPayments via Stripe
Read the DPA
Live in 15 minutes40+ languagesNo developer neededEU-hostedGDPR-proofCancel anytime
ovellan
Customer service
Sure, here are the next open times for a 20-minute call. Pick one that suits you.
Consultation · 20 min
June 2026
MoTuWeThFrSaSu
1234567813142021272812345
Wednesday 10 June
The moment they pick a time
Time confirmed instantly, never double-booked
Customer gets a confirmation email
You're emailed the booking and their details
It's all in your bookings dashboard
ovellan · just now
Your booking is confirmed
Monday 29 June, 10:00 CET
20-minute call · ref BK-4821
Reply to reschedule or cancel
Questions

Frequently asked questions

Does it work with my store platform?

Yes. It connects to Shopify, WooCommerce and Magento for live stock and order status, and works on any custom store with one snippet. Most shops are live within 15 minutes.

Can a chatbot really sell, not just answer?

Yes. Beyond answering from your content, it checks live stock and order status, recommends products, books calls, and builds a cart that sends the shopper to checkout on your own store. When it can't help, it hands the conversation to the right team with the full thread.

What happens when it doesn't know an answer?

It says so instead of inventing one. Every reply is grounded in the content you added; if the answer isn't there, it tells the customer honestly and routes the question to your inbox so you can fill the gap.

Do I need a developer to set it up?

No. Add your content, set the name and colours, and paste one snippet into your store. It works on Shopify, WooCommerce, WordPress and any custom site. Most stores are live within 15 minutes.

Is my data safe and GDPR compliant?

Your data is hosted in Germany and never leaves the European Union. Everything runs over encrypted HTTPS, payments go through Stripe so we never see card details, and you can export or delete data at any time.

How do I get started and what does it cost?

Start a 7-day free trial and you are live in minutes; Starter needs no card. Starter is 29 euro per month, Pro 79, Business 149, and Enterprise is custom. Pricing is per workspace, not per seat, so your whole team is included.

Put an AI agent to work on your store.

Train it on your shop, add one snippet, and let it answer, recommend and sell 24/7. Free for 7 days, no credit card required.

Start free trialRead the docs
Solutions

Built for your platform and use case.

AI chatbot for ShopifyAI chatbot for WooCommerceAI chatbot for MagentoOrder-tracking chatbotProduct-recommendation chatbotEcommerce support chatbot
Ecommerce AI Chatbot for Shopify & WooCommerce | ovellan