The chatbot that
ovellan handles the support questions that fill your inbox, shipping, returns, sizing, order status, answered instantly from your own content, 24/7. When a chat needs a person, it hands over cleanly to your team in one shared inbox with the full history.
✨ 7 days free on every plan · No credit card required- Live in 15 minutes
- EU-hosted
- No credit card required, cancel anytime
How support works
Train it on your policies
Shipping, returns, sizing and FAQs; it reads them in minutes.
Add one snippet
The widget goes live on your store, no developer needed.
It resolves the routine questions
24/7, grounded in your own content, in the customer's language.
Clean handoff for the rest
Hands the hard cases to your team in one shared inbox, with the full history.
Built around post-purchase support
The everyday support work, handled the moment a customer asks.
Answers returns and refund questions
'Can I return this' or 'where's my refund' is answered from your own returns policy, with the source shown, so shoppers get a straight answer around the clock without opening a ticket.
Handles order changes and cancellations
It catches 'change my address' or 'cancel my order' the moment it lands, checks the live order status, and either updates it or routes it to your team before the parcel ships.
Answers warranty and product-care questions
'Is this still under warranty' or 'how do I clean it' is answered from your own product pages and care guides, so customers self-serve instead of waiting on email.
Resolves the routine, escalates the rest
It clears the repeat questions around the clock and at peak, and hands the hard cases to a person with the full conversation and order details attached.
Frequently asked questions
Can it answer returns and refund questions?
Yes. It answers from your own returns and refund policy and shows the source, so 'can I return this' or 'where's my refund' gets a straight answer at any hour. If a case falls outside the policy it hands it to your team instead of guessing.
Can it change or cancel an order?
It catches 'change my address' or 'cancel my order' the moment it lands and checks the live order status. Where it can act it updates the order; where it can't it routes the request to your team with the order attached, before the parcel ships.
Can it handle warranty and product-care questions?
Yes. 'Is this still under warranty' or 'how do I wash it' is answered from your own product pages and care guides, so customers self-serve instead of waiting on an email reply.
Will it invent a return window or a delivery date?
No. It answers only from your own policy and product pages and shows the source. It never invents a return window, a warranty term or a delivery date; anything it can't answer goes to your team.
What happens with a frustrated customer or a damaged parcel?
It hands over the moment a person is needed, with the full conversation and order details attached so your agent doesn't ask the customer to repeat themselves. A damaged parcel, a chargeback threat or an angry message goes straight to a human, not a canned reply.
Will it cut our first-response time at peak?
Yes. It answers the repeat questions instantly, around the clock and through a sale or launch spike, so customers aren't waiting hours for a first reply and your team only opens the tickets that actually need them.
Do we need a developer to set it up?
No. Add your policy and product pages, set the name and colours, and paste one snippet on your site. Most stores are live within 15 minutes, no developer needed.
What languages does it speak?
Over 40, automatically. It detects the shopper's language and answers in it, even if your store and policies are written in one language, so an international order gets help in its own language.
Is customer data safe and GDPR compliant?
Your data is hosted in Germany and never leaves the EU, everything runs over encrypted HTTPS, and you can export or delete it any time. A signed DPA is available to download.
What does it cost?
Start a 7-day free trial and you are live in minutes; Starter needs no card. Pricing is per workspace, not per agent, so your whole support team is included.
Give your shoppers 24/7 support that actually resolves.
Let ovellan answer the routine questions and hand the rest to your team, cleanly. Free for 7 days, no credit card required.