The chatbot that
Your customers already use WhatsApp every day, so it is where they expect to reach you. ovellan answers on WhatsApp Business 24/7 with the same AI agent that runs your website chat, books appointments, qualifies leads, looks up orders, and hands the conversation to your team in one shared inbox when a person is needed.
✨ 7 days free on every plan · No credit card required- Live in 15 minutes
- EU-hosted
- No credit card required, cancel anytime
How it works on WhatsApp
Connect WhatsApp Business
Link your WhatsApp Business number through the official WhatsApp Business API; ovellan handles the messaging so you keep your number.
Train it on your business
Point it at your website, services and FAQs; it reads them in minutes and answers the same way on WhatsApp as on your site.
It answers and books 24/7
It replies on WhatsApp any time, books appointments, qualifies leads and looks up orders, day and night.
Hands off to your inbox
When a person is needed, the WhatsApp thread lands in one shared inbox next to your website and email chats, with the full history.
Built around the chats you already get
The everyday messages your business number gets, answered the moment they land.
Answers instead of 'we'll call you back'
Instead of a missed call or a form that promises a callback, customers get a straight answer on WhatsApp in seconds, day or night, on the number they already messaged.
Takes orders and checks stock
It answers 'is this in stock', 'where's my order' and 'what does delivery cost' from your own catalogue and order status, and captures the sale or booking right there in the chat.
Books and reminds over chat
It offers open times, books the appointment and sends the reminder in the same thread, so customers confirm or reschedule with one message instead of a phone call.
Hands the tricky ones to a person
When a message needs a human, it pulls your team into the same WhatsApp conversation with the full history attached, so the customer keeps one thread and repeats nothing.
Frequently asked questions
Does it use the official WhatsApp Business API?
Yes. It runs on the official WhatsApp Business API on your own verified business number, so it stays fully within WhatsApp's rules, shows your business name, and won't get your number blocked the way an unofficial bot can.
Do I need a separate number, or can it use mine?
It runs on one dedicated business number, kept separate from your personal WhatsApp. You can use a new number or move an existing business line over; either way your staff never have to answer from their own phones.
Can a real person take over the chat?
Any time. The bot answers first, and your team steps into the same WhatsApp thread with the full history in front of them, so the customer keeps one conversation and repeats nothing.
Does it reply instantly, around the clock?
Yes. Every message gets an answer in seconds, day and night, so nights, weekends and busy hours stop turning into missed messages and lost sales.
Will it make things up on my business number?
No. It answers only from your own content and shows the source, and when something isn't there it says so and offers a person instead of guessing. Nothing goes out on your number that you didn't put in.
Can it check live orders and stock?
For commerce it can look up live order status and stock and answer 'where's my order' or 'do you have this' from your own data, right in the chat. Anything it can't resolve it passes to your team with the full thread attached.
How do we set it up?
Add your content, connect your WhatsApp Business number, and set the bot's name and tone. There's no developer and no code; the one-time number verification with Meta is the only wait, and the same bot answers on your website too.
What languages does it handle?
Over 40, automatically. It detects the language of each WhatsApp message and answers in it, so you can serve customers abroad from the same number without lifting a finger.
Is WhatsApp data safe and GDPR compliant?
Your data is hosted in Germany and never leaves the EU, everything runs over encrypted connections, and you can export or delete it any time. A signed DPA is available to download.
What does it cost?
Start a 7-day free trial and you are live in minutes; Starter needs no card. Pricing is per workspace, not per agent, so your whole team shares one WhatsApp bot.
Meet your customers where they already are: WhatsApp.
Let ovellan answer, book and qualify on WhatsApp and your website, 24/7, from one shared inbox. Free for 7 days, no credit card required.