Capabilities
Everything ovellan does for your store
One AI agent for the whole storefront. It answers from your own content, sells, books, supports and hands off to your team, across every channel.
28 capabilities · 6 areas · one agent
Answers
Answers and knowledge
Grounded answers from your own content, in any language, with the source attached.
- Learns from a URL, pasted text or an uploaded file
- Indexes your product pages, FAQs, policies and help docs
- Answers straight from your content, not generic filler
- Detects and replies in the customer's language, 40+ supported
- Picks up changes automatically when you update a page
Cites its sourcesEvery answer links to a real pageExplore
- Adds a clickable source to every grounded answer
- Answers only from the content you added
- Declines off-topic questions instead of faking one
- Crawls same-domain pages from one starting URL
- Strips nav, footers and boilerplate so chunks stay clean
- Keeps each chunk’s own page URL for exact citations
- Auto-detects the visitor’s language and replies in it
- Answers from an English knowledge base in the visitor’s language
- Lock all replies to one fixed language
- Scores each message positive, neutral or negative
- Catches negated phrases like “not helpful”
- Reads shouting and angry punctuation as stronger signals
Sell
Sell on your storefront
Turn questions about products, stock and orders into checkouts, live from your store.
- Live order status, tracking number and carrier from your store
- Real-time stock and availability, pulled per product
- Real carrier tracking timeline and ETA (DHL and more)
- Email check on lookups, so customers only see their own orders
- Works with Shopify, WooCommerce and Magento
Product cards with Add to cartProducts with photos and add-to-cartExplore
- Product cards with photo, name, price and in-stock badge
- Checks live stock so sold-out items don’t show
- Set how many cards appear at once
- Finds the product and builds an add-to-cart checkout link
- Shopify: cart link with the right variant and quantity
- WooCommerce: add-to-cart link with product and quantity
- Chains steps: look something up, then offer the next action
- Asks for confirmation before anything irreversible
- Collects the fields it needs one at a time, not all at once
- Remembers a verified visitor’s name and preferences
- Recalls past orders to offer reorders or follow-ups
- Picks up the next chat where the last one left off
Convert
Capture and convert
Catch every lead and book the meeting while the visitor is still warm.
- Ask for details mid-chat, or as a pre-chat form
- Trigger the form after a set number of messages
- Fields: name, email, phone, number, dropdown, checkbox
- Mark fields required or optional, with placeholders and options
- Custom thank-you message after submitting
Book a meeting in chatBooks real calendar slots in chatExplore
- Shows real free slots from your hours minus existing bookings
- Buffer time between bookings and a minimum lead time
- Set slot length and how far ahead people can book
- Turn triggers on or off, with multiple named rules
- Fire on a new message, idle time, or a lead-score change
- Match on message text (contains, regex, starts-with)
- Live 0-to-100 lead score that updates on activity
- Source and campaign: UTM tags and referrer
- Pages viewed, time on page and total session time
- Test greeting and welcome-button variants side by side
- Automatic 50/50 traffic split, no setup
- Compare reply rate, leads and sales per variant
Team
Your team and inbox
One shared inbox, smart routing, satisfaction scores and the numbers that matter.
- Resolves routine orders, stock, returns and tickets on its own
- AI-only mode: keep it fully automated, no human ever offered
- Human-only mode: pure relay to your team, no AI replies
- Hands off on “talk to a human” or your own trigger phrases
- AI intent detection with adjustable sensitivity (low, medium, high)
If/then automation rulesRoutes and automates with if/then rulesExplore
- Auto-assigns each chat to the matching team by keyword
- Ten built-in teams, fully editable to your shop
- Only the matching team gets pinged, inboxes stay clean
- Conversations, leads, bookings and sales at a glance
- Visitor-to-revenue funnel with the drop-off at every step
- Honest ROI in euros from your own conversion values
- Thumbs-up / thumbs-down rating after a chat
- Customise the rating question
- Set how long to wait before asking (15 to 600 seconds)
Build
Build and customise
Shape the conversation and the widget, or wire ovellan into your own apps.
- Drag-and-drop canvas; connect steps by drawing lines
- Nodes: message, buttons, condition, AI answer, lead capture, handover
- Branch on intent, language or a previous answer
- Preview the whole flow before publishing
- Publish in one click, roll back instantly
Widget customizer + per-page overridesStyle it live, override per pageExplore
- Live preview updates as you change things
- 15 one-click theme presets
- Custom colours: primary, accent gradient, header, messages, input
- POST a message, get the answer plus cited sources
- Bearer API-key authentication
- Keep conversation context with a session id
Connect
Channels and integrations
Run the same agent everywhere your customers already are.
- Connect via the WhatsApp Business API
- Sends text and quick-reply buttons
- Lands in the shared inbox with your other channels
- Inbound questions answered, with live human handoff
- Live stock and order status from your store
Facebook MessengerAnswer Messenger with the same botExplore
- Connect a Facebook page via the Messenger API
- Sends text, product galleries and quick-reply buttons
- Lands in the same shared inbox as web, WhatsApp and Telegram
- Replies when @-mentioned in a Slack channel
- Answers from the same knowledge base as your website widget
- Posts back in the Slack thread, not a new message
- Shopify app with automatic product and order sync
- WooCommerce plugin for WordPress over the REST API
- Live stock straight from your catalogue
- Magento 2 REST API for live order status
- Live product search with price and stock
- Token-authenticated, secure connection
- Built-in HubSpot: creates contacts with name, email, phone, company
- Built-in Pipedrive: creates a person with email and phone
- Built-in Notion: appends leads to a database
Ready when you are
Put the whole agent to work
Train it on your content in minutes, add one snippet, and let it answer, sell and support 24/7. Free for 7 days, no credit card required.