WhatsApp support

Answer WhatsApp messages with the same bot that powers your website.

Connect WhatsApp Business. Incoming messages trigger the same trained bot. No separate setup needed.

Lumio

Business account

Hi, is the Polar Desk Lamp still available in white?

Yes! 21 units in white, ships same day before 16:00.10:41

Perfect, I’ll order it today

The exact same bot answers on WhatsApp Business. Customers get an instant reply, your team can take over from the shared inbox, and order questions are answered live.

WhatsApp Business messages are answered by the same ovellan bot. Customers get instant replies, your team takes over when needed, and order questions are answered live.

Connect via the WhatsApp Business API
Sends text and quick-reply buttons
Lands in the shared inbox with your other channels
Inbound questions answered, with live human handoff
Live stock and order status from your store

Questions about this

Do I need a WhatsApp Business account?

Yes, a WhatsApp Business number connected through the Cloud API. After that the same bot answers there as on your site.

Is a WhatsApp conversation ever closed?

A WhatsApp thread stays open the way the customer knows it: they can reply days later and the conversation continues instead of being resolved away.

Who answers outside office hours?

The bot, with the same grounded answers, and it takes the question for your team when it cannot finish it.

Ready when you are

Put this to work on your own store

Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.

Get started →See all capabilities

Put it to work

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