All capabilities
Where your team works
Your team @-mentions the bot in Slack and it answers.
The same AI agent that runs on your site also lives in Slack. Mention it in a channel and it replies in the thread, with the same grounding and safety gates.
#support-internal12 members
M
Mila10:41
@lumio what’s our return window right now?
L
lumioAPP10:41
30 days from delivery for a full refund, in original packaging. Free return label by email.
Source: Returns policy
@-mention it in any channel and it replies right in the thread, from the same knowledge base as your website, with the same source citations and safety gates.
Your team can @-mention ovellan in any Slack channel and get an answer from your knowledge base right in the thread. It’s the same bot as your website, so there’s nothing new to train.
- Replies when @-mentioned in a Slack channel
- Answers from the same knowledge base as your website widget
- Posts back in the Slack thread, not a new message
- Every request verified with Slack’s signing secret
- Same safety: cites sources, declines off-topic
- Pro plan and up
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Put it to work
See ovellan for your business
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento