Where your team works

Your team @-mentions the bot in Slack and it answers.

The same AI agent that runs on your site also lives in Slack. Mention it in a channel and it replies in the thread, with the same grounding and safety gates.

#support-internal12 members

Mila10:41

@lumio what’s our return window right now?

lumioAPP10:41

30 days from delivery for a full refund, in original packaging. Free return label by email.

Source: Returns policy

@-mention it in any channel and it replies right in the thread, from the same knowledge base as your website, with the same source citations and safety gates.

Your team can @-mention ovellan in any Slack channel and get an answer from your knowledge base right in the thread. It’s the same bot as your website, so there’s nothing new to train.

Replies when @-mentioned in a Slack channel
Answers from the same knowledge base as your website widget
Posts back in the Slack thread, not a new message
Every request verified with Slack’s signing secret
Same safety: cites sources, declines off-topic
Pro plan and up

Questions about this

How does the bot end up in Slack?

You connect the workspace on the Slack page of the bot. After that anyone can @-mention it in a channel and it answers from the same knowledge as the website widget.

Do my customers see those questions?

No. The Slack side is your team asking; the visitor-facing widget is a separate conversation with its own history.

Does a handover from the website land in Slack too?

Yes, when you switch the notification channel to Slack: the conversation appears with the visitor's question and a link to take it over from the inbox.

Ready when you are

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