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Conversation design

Design exactly how conversations flow, without writing code.

Draw your chat paths on a visual canvas. Branch on keywords, visitor tags, or previous answers. Publish in one click.

Start greeting + buttons Returns AI answer Order status hand to human Not sure capture lead
live previewDo you have a return policy?Yes, 30 days from delivery for a full refund. We email a free return label.Source: Returns policy
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Drag to connect, branch on what the visitor says.Publish

When you want the bot to follow a set path, a guided return, a booking, a set of qualifying questions, you draw it on a visual canvas instead of writing code. Connect steps, branch on what the visitor says, and publish in one click. Turn the flow off and it falls back to answering freely from your content.

  • Drag-and-drop canvas; connect steps by drawing lines
  • Nodes: message, buttons, condition, AI answer, lead capture, handover
  • Branch on intent, language or a previous answer
  • Preview the whole flow before publishing
  • Publish in one click, roll back instantly
  • Falls back to free answering from your content when off

Questions about this

When do I need a flow instead of the AI?

For a path that must go the same way every time: an intake, a qualification, a return. The AI answers the free questions around it.

How does a flow branch?

On what the visitor says, on a button, on a known property of the visitor or on the answer to an earlier step, drawn on the canvas rather than written in code.

Can I test it before it goes live?

Yes, the builder runs the flow in a preview conversation, so you walk the path yourself before a visitor does.

Ready when you are

Put this to work on your own store

Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.

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