Frustration detection

Know when a visitor is frustrated before they leave.

The bot detects negative sentiment in real time and alerts your team so they can step in at the right moment.

This is the third time I’m asking and still no answer!!

Live sentiment

HappyNeutralFrustrated

Frustrated visitor detected, your team was alerted to step in.

Every message is read for tone in real time. The moment a visitor turns negative, the bot flags it and pings your team so a human can jump in before they leave.

ovellan reads the tone of every message to spot frustration the moment it shows up. Negative messages can auto-escalate to a human, and you can build rules that fire on an angry message, all with no extra delay.

Scores each message positive, neutral or negative
Catches negated phrases like “not helpful”
Reads shouting and angry punctuation as stronger signals
Auto-escalate to a human after negative messages (your threshold)
Use sentiment in automation rules and triggers
Runs on every message with no extra API call or lag
Sentiment stored per message

Questions about this

What counts as a negative conversation?

The tone of what the visitor writes, scored per message, so an escalation is visible before someone actually says they are leaving.

What happens when it turns negative?

You can have the conversation handed to a human, tagged, or send a notification, as a rule you set yourself.

Where do I see it back?

On the conversation itself and in the reports, so you can see which pages or questions produce the most frustration.

Ready when you are

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