All capabilities
Frustration detection
Know when a visitor is frustrated before they leave.
The bot detects negative sentiment in real time and alerts your team so they can step in at the right moment.
This is the third time I’m asking and still no answer!!
Live sentiment
HappyNeutralFrustrated
Frustrated visitor detected, your team was alerted to step in.
Every message is read for tone in real time. The moment a visitor turns negative, the bot flags it and pings your team so a human can jump in before they leave.
ovellan reads the tone of every message to spot frustration the moment it shows up. Negative messages can auto-escalate to a human, and you can build rules that fire on an angry message, all with no extra delay.
- Scores each message positive, neutral or negative
- Catches negated phrases like “not helpful”
- Reads shouting and angry punctuation as stronger signals
- Auto-escalate to a human after negative messages (your threshold)
- Use sentiment in automation rules and triggers
- Runs on every message with no extra API call or lag
- Sentiment stored per message
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Put it to work
See ovellan for your business
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento