How does it know which language to use?
From the visitor's first message, not from the browser setting, so someone typing Dutch on an English page gets a Dutch answer.
All capabilities
Global reach
One bot. Every language your customer speaks.
The bot detects the visitor's language from their first message and replies in the same language. No extra setup per language.
Every customer, their language
Answers in 40+ languages
+24 moreovellan can detect a visitor’s language and reply in it automatically, or you can lock it to one. Even an English-only knowledge base can answer a French or German question.
- Auto-detects the visitor’s language and replies in it
- Answers from an English knowledge base in the visitor’s language
- Lock all replies to one fixed language
- Set a fallback language for when detection is unsure
- Configured per bot in settings
Questions about this
Do I have to translate my knowledge?
No. It reads your sources in the language they are written in and answers in the language of the question.
Can I force one language?
Yes, per bot, when you want every conversation in one language regardless of what the visitor writes.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento