What does it remember about someone who comes back?
The earlier conversations from that browser and what was answered there, so a returning customer does not have to repeat their order number or their question.
All capabilities
It remembers
It recalls a returning customer, so they never repeat themselves.
When someone comes back, the bot remembers what they told it before, like their name and preferences, and picks up where the conversation left off.
We're a team of 5 on Shopify, and please bill us by invoice.
ovellan remembers, automatically
Saved to memory
Team of 5
Uses Shopify
Prefers invoice billing
Customer memory
Remembers customers across visits
Greets returning customers by name and picks up where they left off
Recalls interests, orders, tickets and preferences, never re-asks
One memory across every channel and device
Encrypted at rest, treated as data, never recited back
When a customer comes back, ovellan remembers who they are and what they cared about, so they never repeat themselves. It only remembers people who verified their identity, and you control how long it keeps anything.
- Remembers a verified visitor’s name and preferences
- Recalls past orders to offer reorders or follow-ups
- Picks up the next chat where the last one left off
- Only recalls memory after identity is verified by code
- Verified email stored encrypted, shown masked to you
- You set the retention window for stored memory
- Pro plan and up
Questions about this
How long is that kept?
As long as the retention you set on the data page of the workspace; after that the conversation is deleted and the memory with it.
Can a visitor start clean?
Yes, a new chat starts a fresh conversation, and clearing the browser storage drops the link between visits entirely.
Ready when you are
Put this to work on your own store
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento