Timely outreach

Greet the right visitor at the right moment.

Set rules to open the chat automatically based on which page they are on, how long they have been browsing, or what they browsed before.

Greet the right visitor at the right moment: fire on time on page, a specific URL, exit intent or a returning shopper, and open the chat with a message that fits what they’re doing.

Set rules that fire on their own: a visitor types a keyword, lands on a page, sounds frustrated, or their lead score jumps. ovellan can then send a message, tag the chat, alert your team or escalate to a human.

Turn triggers on or off, with multiple named rules
Fire on a new message, idle time, or a lead-score change
Match on message text (contains, regex, starts-with)
Match on page URL, sentiment, message count or idle minutes
Match on lead-score thresholds and answered / unanswered
All-conditions or any-condition logic, with priority order
Action: send an automated message
Action: tag the conversation
Action: notify your team by email
Action: call a webhook
Action: create a help-desk ticket
Action: push to your CRM
Action: hand over to a human, or close the chat

Questions about this

What can open the chat by itself?

Time on the page, scroll depth, an exit intent, a specific URL or a returning visitor, each with its own message.

Does it nag on every page?

No: a trigger fires once per session and stays quiet after the visitor closes it, which is the difference between a nudge and a pop-up nobody wants.

Can I use a different message per page?

Yes, the trigger carries its own text, so the pricing page can ask a different question than the blog.

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