Timely outreach

Greet the right visitor at the right moment.

Set rules to open the chat automatically based on which page they are on, how long they have been browsing, or what they browsed before.

Greet the right visitor at the right moment: fire on time on page, a specific URL, exit intent or a returning shopper, and open the chat with a message that fits what they’re doing.

Set rules that fire on their own: a visitor types a keyword, lands on a page, sounds frustrated, or their lead score jumps. ovellan can then send a message, tag the chat, alert your team or escalate to a human.

Turn triggers on or off, with multiple named rules
Fire on a new message, idle time, or a lead-score change
Match on message text (contains, regex, starts-with)
Match on page URL, sentiment, message count or idle minutes
Match on lead-score thresholds and answered / unanswered
All-conditions or any-condition logic, with priority order
Action: send an automated message
Action: tag the conversation
Action: notify your team by email
Action: call a webhook
Action: create a help-desk ticket
Action: push to your CRM
Action: hand over to a human, or close the chat

Ready when you are

Put this to work on your own store

Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.

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AI chatbot for webshops AI chatbot for local business Read the guides Compare ovellan

Greet the right visitor at the right moment.

Put this to work on your own store

See ovellan for your business

Other things the agent can do