What does multi-step mean here?
It can look something up, use the result, ask you to confirm and only then act, instead of answering one message and forgetting the rest.
All capabilities
It takes action
It runs several steps, and checks before it acts.
More than a question-answer bot: it looks things up, chains steps together and asks you to confirm before anything that matters, like a payment or a change.
"My order arrived damaged, I want a refund."
intent: refundfrustratedpriority: highteam: support
Resolves itself
Looked up the order, started a return
Or hands off
To Sara · Support, full thread
Answers and handoff
24/7 answers with human handoff
Resolves orders, stock, returns and tickets itself
Triages intent, mood and priority on every message
Rules that tag, assign the right team, reply, close or webhook
Away-aware: connects, queues, or captures after hours
Live takeover with the visitor's typing preview + your own greeting
Run AI-only, human-only, or hybrid, your choice
ovellan does more than answer one question at a time. It chains steps together, look up an order, then offer a return or reorder, and always asks for confirmation before anything that can’t be undone.
- Chains steps: look something up, then offer the next action
- Asks for confirmation before anything irreversible
- Collects the fields it needs one at a time, not all at once
- One-time-code verification for sensitive actions
- Runs custom, owner-defined action workflows
- Each action can call your webhook with the fields you set
Questions about this
Does it act without asking?
Anything that changes something outside the conversation is shown as a card first. The visitor or your agent confirms, and only then does the step run.
Where do I see what it did?
In the conversation itself: every step it took is a line in the transcript, so afterwards you can read back exactly which lookup produced which answer.
Ready when you are
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento