Which shops can it read orders from?
Shopify, WooCommerce and Magento, from the Pro plan up. The bot asks for order number and email, then reads the live status, carrier and tracking code from the shop itself.
All capabilities
Connected to your store
It checks real orders and live stock, in the chat.
Connect Shopify, WooCommerce or Magento and the bot answers real order and stock questions itself. No more "where is my package" tickets landing on your team.
Order tracking
Live order tracking across carriers
ovellan reads the carrier and answers "where's my order?" itself, a live status and a one-tap tracking link, no copy-pasting numbers.
6 carriers, live across the EU
Step-by-step tracking
DHL
Live delivery status
PostNL
Status + tracking link
DPD
Status + tracking link
UPS
Status + tracking link
GLS
Status + tracking link
FedEx
Shoppers ask “where is my order?” or “is this in stock?” and ovellan checks your store live, right in the chat. The answers come straight from Shopify, WooCommerce or Magento, so nobody waits on an email about availability or delivery.
- Live order status, tracking number and carrier from your store
- Real-time stock and availability, pulled per product
- Real carrier tracking timeline and ETA (DHL and more)
- Email check on lookups, so customers only see their own orders
- Works with Shopify, WooCommerce and Magento
- Tracking-link fallback when no carrier key is set
- Always live data, never a mock or demo answer
Questions about this
Does the customer see real stock?
Yes, it reads the current stock level per variant at the moment of asking, so nobody is told something is available that sold out an hour ago.
What if an order cannot be found?
It says it cannot find that combination and offers the handover to your team, with the order number and email already in the conversation so nobody has to ask twice.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Put it to work
See ovellan for your business
Explore more
Other things the agent can do
Trained on your contentBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento