The chatbot that
ovellan is the AI help desk chatbot that handles the first line of support. It answers the repeat questions 24/7 from your own docs, raises your deflection rate, and routes anything it cannot solve to the right agent with the full ticket history, on your website and WhatsApp.
✨ 7 days free on every plan · No credit card required- Live in 15 minutes
- EU-hosted
- No credit card required, cancel anytime
Works on the tools you already use
Raise your deflection rate in 3 steps
Train it on your knowledge base
Paste your help center or web address and it reads your docs, FAQs and policies in minutes. No scripts.
Put it on your channels
Copy one snippet, and it answers on your website and WhatsApp. No developer needed.
It deflects and routes 24/7
It answers the routine tickets day and night and routes the rest to the right agent in a shared inbox, with the full history.
Frequently asked questions
What is a help desk chatbot?
It is an AI agent on the first line of your help desk. It answers the repetitive tickets instantly and around the clock from your own docs, so your agents only handle the cases that truly need a person.
How much can it deflect?
It resolves the routine, repeat questions (password resets, how-to, status, policies) on its own, which is the bulk of most help desks, and routes the rest to an agent. You keep the hard tickets, it takes the volume.
Will it give wrong answers?
No. It answers only from your own knowledge base and cites its sources, and says "I don't know" instead of guessing, so customers never get made-up information.
How does it route a ticket to the right agent?
When a ticket needs a person it escalates into a shared inbox with the full conversation and the customer's details, so an agent picks up right where the bot left off, on your website or WhatsApp.
Do I need a developer?
No. You point it at your knowledge base, set the look, and paste one snippet. Most teams are live within about 15 minutes.
What does it cost?
Start a 7-day free trial and you are live in minutes; Starter needs no credit card. Pricing is per workspace, not per seat, so your whole team is included.
Put an AI agent on your first line of support.
Let ovellan deflect the routine tickets 24/7 and route the rest to the right agent. Free for 7 days, no credit card required.