The chatbot that
ovellan connects to your Shopify store and runs the front desk 24/7. It reads your catalogue for live stock, looks up orders and tracking, recommends products and sends shoppers straight to your Shopify checkout, then hands off to your team the moment a person is needed.
✨ 7 days free on every plan · No credit card required- Live in 15 minutes
- EU-hosted
- No credit card required, cancel anytime
Works on the tools you already use
How it works on Shopify
Connect your Shopify store
Link your store so ovellan can read your catalogue for live stock and look up orders and tracking.
Train it on your content
Point it at your store, FAQs and policies; it reads them in minutes, no scripts or flows to build.
Add one snippet
Paste a single line into your Shopify theme and the widget goes live across your storefront.
Answer and hand off 24/7
It resolves the routine questions any time and routes the rest to your team's shared inbox.
Built around how a store runs
The everyday support work, handled the moment a shopper asks.
Checks live stock and variants
It reads your Shopify catalogue in real time, so 'is the blue one in a medium' or 'when is this back' is answered from live inventory, not a guess, and it points the shopper to the exact variant.
Looks up orders and tracking
A shopper drops their order number or email and it pulls the status and tracking link straight from Shopify, so 'where is my order' stops filling your inbox.
Guides shoppers to checkout
It helps a shopper find the right product in your catalogue and sends them to the Shopify checkout with the item ready, so a pre-sale question turns into a cart instead of a bounce.
Handles returns and policy questions
'Can I return this' or 'how long is shipping' is answered from your own store policies, the same rules every time, so common questions don't tie up your team.
Frequently asked questions
Can it tell shoppers what's in stock?
Yes. It reads your Shopify catalogue in real time, so it answers on live inventory and specific variants like size or colour, and points the shopper to the exact one. If something is sold out it says so instead of guessing.
Can it answer 'where is my order'?
Yes. A shopper gives their order number or email and it pulls the status and tracking link straight from Shopify, so routine order questions stop landing in your inbox.
Can it help shoppers actually buy?
It helps them find the right product in your catalogue and sends them to your Shopify checkout with the item ready. It guides the sale; the payment always happens in Shopify's own secure checkout.
Will it interfere with my theme or apps?
No. It loads as one snippet that sits on top of your theme and runs alongside your existing Shopify apps. It doesn't touch your theme code or your checkout.
Will it make up product details or stock?
No. It answers only from your own product pages, policies and live Shopify data, and shows the source. Anything it can't answer goes to your team instead of a guess.
Can shoppers still reach a human?
Always. Website chat, WhatsApp, Instagram and email land in one shared inbox, and it hands over to your team the moment a person is needed.
What languages does it speak?
Over 40, automatically. It detects the shopper's language and answers in it, even if your store is in one language, which helps when you ship across borders.
Do we need a developer to set it up?
No. Add your store info, set the name and colours, and paste one snippet into your theme. Most stores are live within 15 minutes.
Is customer data safe and GDPR compliant?
Your data is hosted in Germany and never leaves the EU, everything runs over encrypted HTTPS, and you can export or delete it any time. A signed DPA is available to download.
What does it cost?
Start a 7-day free trial and you are live in minutes; Starter needs no card. Pricing is per workspace, not per seat, so your whole team is included.
Put an AI agent to work on your Shopify store.
Connect your shop, add one snippet, and let ovellan answer, recommend and sell 24/7. Free for 7 days, no credit card required.