The chatbot that
ovellan connects to Magento 2 and runs your storefront's front desk 24/7. It reads your catalogue for live prices and stock, looks up order status, recommends products and points shoppers to the right product page, then hands off to your team when a person is needed.
✨ 7 days free on every plan · No credit card required- Live in 15 minutes
- EU-hosted
- No credit card required, cancel anytime
Works on the tools you already use
How it works on Magento
Add the chat to Magento
Paste one snippet in your admin. Works on both Hyva and Luma themes.
Connect your store
Paste your store address and ovellan imports your products. The free app adds live prices, stock and order lookups, with no token to copy.
Train it on your content
It indexes your pages and policies in minutes.
Go live
It answers 24/7 and points shoppers to the right product page.
Built around a real catalogue
The everyday storefront questions, answered the moment a shopper asks.
Guides shoppers through a big catalogue
It narrows thousands of SKUs down to the right product and helps pick the right configurable option, size, colour or bundle, so shoppers find the variant they need without digging through filters.
Answers 'where is my order'
It looks up live order and delivery status from an order number or account and points shoppers to tracking, so your team isn't tied up with status checks.
Handles B2B account and quote questions
Company-account, tiered-pricing, minimum-order and net-terms questions are answered from your own B2B content, and anything that needs a negotiated quote is routed straight to sales.
Checks stock and sends to checkout
It confirms live availability and then sends the shopper to your Magento checkout with the right products, so buying still happens in your store, not in the chat.
Frequently asked questions
Does it work with Magento or Adobe Commerce, and do we need a developer?
Yes. You paste one snippet into your Magento 2 or Adobe Commerce theme, with no extension and no developer required, and most stores are live within 15 minutes.
Can it handle our large catalogue and configurable products?
Yes. It is trained on your whole catalogue and guides shoppers to the right configurable option, variant or bundle, even across thousands of SKUs. Anything that isn't in your catalogue it won't invent.
Can it check live stock and order status?
Yes. It looks up live availability and live order status and shows the source. Where a live connection isn't set up it captures the request and points the shopper to their account, instead of guessing.
Does it handle B2B questions like company accounts and quotes?
It answers company-account, tiered-pricing, minimum-order and net-terms questions from your own B2B content, and routes negotiated quotes and credit requests straight to your sales team.
Does it work across multiple stores, store views and currencies?
Yes. One workspace can cover several storefronts and store views, and it detects each shopper's language and answers in it, so a multi-store catalogue is handled from one place.
Can customers buy or pay inside the chat?
No, and that is deliberate. It confirms products and availability and then sends the shopper to your Magento checkout, so payment, tax and promotions stay in your store where they belong.
Can shoppers still reach a human?
Always. Website chat, WhatsApp, email and Instagram land in one shared inbox, and it hands over to your team the moment a person is needed.
What languages does it speak?
Over 40, automatically. It detects the shopper's language and answers in it, even if your catalogue is written in one language.
Is customer and order data safe and GDPR compliant?
Your data is hosted in Germany and never leaves the EU, everything runs over encrypted HTTPS, and you can export or delete it any time. A signed DPA is available to download.
What does it cost?
Start a 7-day free trial and you are live in minutes; Starter needs no card. Pricing is per workspace, not per seat, so your whole store and team are included.
Put an AI agent to work on your Magento store.
Connect your store, add one snippet, and let ovellan answer, recommend and guide shoppers 24/7. Free for 7 days, no credit card required.