AI-agent-first, not inbox-first
ovellan resolves questions autonomously 24/7 and only involves a human when it should, instead of every message landing in a queue.
The alternative
ovellan vs Trengo
An AI agent that answers, books and sells on its own, grounded in your content, not just a shared inbox for humans to reply from.
- Live in 15 minutes
- EU-hosted
- AVG-proof
A fair look
What Trengo is, and where it shines
About Trengo
Trengo is a well-known Utrecht-based omnichannel inbox that brings WhatsApp and other channels into one shared team inbox.
What they're good at
Trengo is strong at multichannel team messaging: pulling many channels into one inbox so agents can reply from a single place.
Side by side
ovellan compared to Trengo
| Feature | ovellan | Trengo |
|---|---|---|
| Multilingual & localized | Yes, every major European language | Yes |
| EU-hosted, GDPR-proof | Yes | Yes |
| Primary focus | AI agent that resolves | Shared inbox |
| Answers only from your own content | Yes, with sources | Not standard |
| Says "I don't know" instead of guessing | Yes | Not standard |
| WhatsApp + website + more channels | Yes | Yes |
| Shared human inbox + handover | Yes | Yes |
| Time to launch | About 15 minutes | Channel setup per source |
| Real actions (orders, bookings, tracking) | Built in | Limited |
| Analytics + knowledge gaps | Yes | Yes |
Comparison reflects broad, public positioning. Trengo is a trademark of its owner; ovellan is not affiliated with it.
Why teams choose ovellan
What you get by switching
Grounded answers from your content
It learns your website, docs and policies and answers with sources, so replies are accurate and consistent.
Faster to set up
Live in about 15 minutes with one snippet, no channel-by-channel project.
Still has the shared inbox
You keep a shared human inbox with handover, so people step in when the agent hands off.
When Trengo might fit you better
If your priority is a mature omnichannel inbox where a large team handles many conversations manually across a lot of channels, Trengo is built exactly for that and does it well. Teams whose main need is human agents replying at scale, rather than an autonomous AI agent, may prefer it.
Questions
Frequently asked questions
Is ovellan a Trengo alternative?
Yes, but with a different center of gravity: ovellan leads with an AI agent that resolves questions on its own, and keeps a shared inbox for handover, where Trengo leads with the shared inbox.
Does ovellan support WhatsApp?
Yes. ovellan works on WhatsApp, your website and more channels, so one agent answers everywhere.
Can my team still take over conversations?
Yes. There is a shared inbox with live handover, so your team can step in whenever they want.
How does ovellan keep answers accurate?
It answers only from your own content and cites its sources, and says "I don't know" instead of guessing.
Is it hard to migrate?
No. You can run ovellan live in about 15 minutes by pointing it at your content and adding one snippet, alongside whatever you use today.
See ovellan next to Trengo
Start a 7-day free trial, no credit card. Train it on your own content, add one snippet and it goes live in about 15 minutes.
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