Broader than Shopify support
It fits webshops and local businesses, on WhatsApp, your website and more channels, not only a Shopify support desk.
The alternative
ovellan vs Gorgias
Broader than a Shopify helpdesk: webshops and local businesses, WhatsApp and website, focused and EU-hosted, with per-workspace pricing.
- Live in 15 minutes
- EU-hosted
- AVG-proof
A fair look
What Gorgias is, and where it shines
About Gorgias
Gorgias is a well-known e-commerce helpdesk, popular with Shopify webshops, that centralizes support tickets with deep store integrations.
What they're good at
Gorgias is strong for Shopify-centric webshops that want ticketing with deep store integrations and order data right in the helpdesk.
Side by side
ovellan compared to Gorgias
| Feature | ovellan | Gorgias |
|---|---|---|
| Multilingual & localized | Yes, every major European language | Limited |
| EU-hosted, GDPR-proof | Yes | Not standard |
| Built for webshops and local businesses | Both worlds | Webshops (Shopify-focused) |
| WhatsApp + website + more channels | Yes | Yes |
| Answers only from your own content | Yes, with sources | Limited |
| Says "I don't know" instead of guessing | Yes | Limited |
| Pricing model | Per workspace (whole team included) | Often per seat / per ticket |
| Real actions (orders, bookings, tracking) | Built in | Yes |
| Shared human inbox + handover | Yes | Yes |
| Time to launch | About 15 minutes | Yes |
Comparison reflects broad, public positioning. Gorgias is a trademark of its owner; ovellan is not affiliated with it.
Why teams choose ovellan
What you get by switching
EU-hosted & localized
A fully localized experience in your customers' own language, EU-hosted and GDPR-proof, with a DPA available.
Per-workspace pricing
Your whole team is included, so you are not paying per seat or per ticket as volume grows.
Grounded, honest answers
It answers only from your own content with sources and says "I don't know" instead of guessing.
When Gorgias might fit you better
If you run a Shopify webshop and want pure Shopify-support ticketing with deep Shopify integrations built right into the helpdesk, Gorgias is purpose-built for that and does it well. Teams whose whole world is Shopify support and who want the tightest store integration may prefer it.
Questions
Frequently asked questions
Is ovellan a good Gorgias alternative?
Yes, and a broader one. ovellan fits webshops and local businesses across WhatsApp and website, is focused and EU-hosted, and uses per-workspace pricing instead of per seat or per ticket.
Does ovellan only work with Shopify?
No. Where Gorgias centers on Shopify webshops, ovellan works for any webshop and for local businesses too, and answers on WhatsApp, your website and more channels.
Is ovellan EU-hosted and GDPR-proof?
Yes. ovellan is fully localized and is EU-hosted and GDPR-proof, with a DPA available.
How is the pricing different?
ovellan is priced per workspace with your whole team included, so instead of paying per seat or per ticket, you compare one predictable workspace price. See the pricing page for current plans.
How fast can we launch?
About 15 minutes: train it on your content, add one snippet and it is live. No developer needed.
See ovellan next to Gorgias
Start a 7-day free trial, no credit card. Train it on your own content, add one snippet and it goes live in about 15 minutes.
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