AI-agent-first, not agent-first
ovellan resolves the routine questions autonomously 24/7, instead of every chat needing a human agent online.
The alternative
ovellan vs LiveChat
LiveChat is built around human agents chatting, priced per seat. ovellan leads with an AI agent that resolves on its own, priced per workspace, and still gives you an inbox.
- Live in 15 minutes
- EU-hosted
- AVG-proof
A fair look
What LiveChat is, and where it shines
About LiveChat
LiveChat is a mature, polished live chat platform for sales and support teams, with agent tools and a large integration ecosystem, priced per agent.
What they're good at
LiveChat is genuinely strong at human live chat for teams: agent routing, canned responses, a refined agent app and many integrations for sales-driven chat.
Side by side
ovellan compared to LiveChat
| Feature | ovellan | LiveChat |
|---|---|---|
| Multilingual & localized | Yes, every major European language | Yes |
| EU-hosted, GDPR-proof | Yes | Region varies by plan |
| Primary focus | AI agent that resolves 24/7 | Live chat for human agents |
| Answers only from your own content | Yes, with sources | Not standard |
| Says "I don't know" instead of guessing | Yes | Not standard |
| Pricing model | Per workspace (whole team included) | Often per seat / per agent |
| Real actions (orders, bookings, tracking) | Built in | Limited |
| Shared human inbox + handover | Yes | Yes |
| WhatsApp + website + more channels | Yes | Yes |
| Time to launch | About 15 minutes | Yes |
Comparison reflects broad, public positioning. LiveChat is a trademark of its owner; ovellan is not affiliated with it.
Why teams choose ovellan
What you get by switching
Per-workspace pricing
You pay per workspace, so your whole team is included, instead of a bill that climbs with every extra agent seat.
Grounded answers with sources
It answers only from your own content and cites its sources, and says "I don't know" instead of guessing.
EU-hosted and localized
Fully localized, EU-hosted and GDPR-proof, with a DPA available.
When LiveChat might fit you better
If your team's main job is chatting with customers live and you want a polished agent workspace with routing and many integrations, LiveChat is a proven, refined choice for human-led sales and support chat. Teams that mainly want human agents chatting, rather than an autonomous AI agent, may prefer it.
Questions
Frequently asked questions
Is ovellan a LiveChat alternative?
Yes, with a different center of gravity: ovellan leads with an AI agent that resolves on its own and prices per workspace, where LiveChat leads with human live chat priced per agent.
Is ovellan cheaper than LiveChat?
ovellan prices per workspace instead of per agent, so your cost does not rise with every extra team member. For smaller teams that usually works out simpler and cheaper.
Do I still get live chat and an inbox?
Yes. A shared inbox with live handover is included, so your team can take over any conversation whenever they want.
Does the AI answer 24/7?
Yes. The AI agent resolves the routine questions around the clock, then hands over when needed.
Where is my data hosted?
In the EU, on servers in Germany. ovellan is GDPR-proof with a downloadable DPA.
See ovellan next to LiveChat
Start a 7-day free trial, no credit card. Train it on your own content, add one snippet and it goes live in about 15 minutes.
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