The chatbot that
ovellan keeps your treatment diary full and takes the admin off your hands. It books intake and follow-up appointments 24/7, answers the questions patients always ask about reimbursement, referral and insurance, sends reminders, and fills cancelled slots from your waitlist.
✨ 7 days free on every plan · No credit card required- Live in 15 minutes
- EU-hosted
- No credit card required, cancel anytime
How it works for your practice
Train it on your practice
Point it at your site and info; it reads your treatments, rates, hours and reimbursement rules in minutes.
Add one snippet
Paste a single line into your site so patients can book and ask questions on your website and WhatsApp.
It books intake 24/7
It books intake and follow-up appointments any time, and can collect the intake details up front so the first session starts on time.
Reminds and fills gaps
It sends reminders to cut no-shows and offers cancelled slots to patients on your waitlist, so your diary stays full.
Built around how a clinic runs
The everyday reception work, handled the moment a patient asks.
Books new patients around the clock
It takes new-patient enquiries day and night, asks what the complaint is and whether it's a first assessment or a follow-up, and books the right slot with the right therapist. The enquiry that used to hit voicemail after closing becomes a booking.
Fills cancellations from the waitlist
When someone cancels, it offers the open slot to patients on your waitlist over WhatsApp until it's taken again, so a late cancellation doesn't leave a therapist sitting idle.
Answers referral and cover questions
'Do I need a referral' or 'how many sessions does my insurance cover' is answered from your own practice info, never guessed, so patients get a straight answer without tying up reception.
Cuts no-shows with reminders
It reminds patients of their session and lets them reschedule in one tap, and nudges people who paused a treatment plan back into the diary.
Frequently asked questions
Will it really cut no-shows?
Yes. It reminds patients of their appointment and lets them reschedule in one tap, so fewer sessions are missed, and when someone cancels it offers the slot to your waitlist automatically.
Can it fill a slot when a patient cancels?
Yes. It offers the open slot to patients on your waitlist over WhatsApp until it's taken again, so a late cancellation doesn't leave a therapist idle for an hour.
Can it handle new-patient intake?
It asks what the complaint is, whether this is a first assessment or a follow-up, and whether they have a referral, then books the right slot with the right therapist. It gathers the details reception would ask for, without giving any clinical advice.
Will it give treatment advice or a diagnosis?
No. It never assesses an injury, suggests exercises or gives a diagnosis. It answers practice questions from your own info and hands anything clinical straight to a therapist.
Can it answer referral and insurance questions?
Yes, from your own practice information. 'Do I need a referral' or 'how many sessions does my insurer cover' is answered from what you've told it and shows the source, never guessed.
Does it work with our scheduling software?
It books into your own calendar or booking link; where a direct connection isn't available it captures the request as a lead so reception can place it. No developer needed, and setup takes about 15 minutes.
Can patients still reach a human?
Always. Website chat, WhatsApp and email land in one shared inbox, and it hands over to your team the moment a person is needed.
What languages does it speak?
Over 40, automatically. It detects the patient's language and answers in it, even if your site and practice info are in one language.
Is patient data safe and GDPR compliant?
Your data is hosted in Germany and never leaves the EU, everything runs over encrypted HTTPS, and you can export or delete it any time. A signed DPA is available to download.
What does it cost?
Start a 7-day free trial and you are live in minutes; Starter needs no card. Pricing is per workspace, not per seat, so the whole clinic is included.
Keep your treatment diary full, hands-free.
Let ovellan book intake, answer reimbursement questions and fill cancellations 24/7. Free for 7 days, no credit card required.