Ovellan answers on WhatsApp as well as the website
Ovellan agents now answer on WhatsApp as well as on the website. Both channels use the same knowledge base and arrive in the same shared inbox, so a colleague taking over sees the whole conversation regardless of where it started.
One conversation, whichever channel
Answers come from the same content on both channels, so a customer cannot get one answer on the site and a different one on WhatsApp.
The programme in figures
| Channels | Website and WhatsApp |
|---|---|
| Inbox | Shared, with handover to a colleague |
| Knowledge base | The same for both channels |
Check the figuresovellan.com/whatsapp-ai-chatbot
About Ovellan
Ovellan is a Dutch platform for AI chat agents on business websites and web shops. The agent is trained on a company's own pages, documents and product feed, answers customer questions in any language, cites the source of its answers and hands over to a member of staff when needed. Ovellan is hosted at Hetzner in Germany, keeps all data inside the European Union and integrates with WooCommerce, Shopify, Magento and WhatsApp. Ovellan is registered in the Netherlands under Chamber of Commerce number 42085812.
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https://ovellan.com/news/whatsapp-kanaalLogos and company details: press kit. Questions: [email protected]
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